Concessions Performance Manager
The Allegheny County Airport Authority ACAA invites you aboard our mission to create meaningful travel experiences in the aviation industry.
As Pittsburgh's gateway to the world, both Pittsburgh International Airport and Allegheny County Airport serve as beacons of change and connectivity for our region.
As a member of our crew, you will directly serve, inspire, and advance our community in significant ways that impact the daily lives of others and the future of our organization.
Whether you have a passion for travel, an appreciation for aeronautics and aviation, or an unparalleled love for the city of Pittsburgh, ACAA provides the opportunity for the next chapter of your career to take flight.
Our culture is one that emphasizes high performance, innovation, and learning.
We know that those things only happen when everyone who works in an organization is properly empowered, equipped, and enabled in their roles to make an impact.
At ACAA success is a shared responsibility, and we look forward to supporting and developing the unique strengths you could bring to our team.
Job SummaryThe ACAA's Concessions Performance Manager is responsible for all performance management aspects of concession partners including sales/revenue targets through the relevant product, merchandising, and service delivery, while providing the optimal customer experience at Pittsburgh International Airport.
Here is how the Concessions Performance Manager will help:
Ensure each concession partner's offer, merchandising, and operating hours are appropriately aligned with passenger flows, flight schedules, sales patterns, reasons for purchase, and buying behaviors.
Foster an environment of trust, cooperation, and sharing of relevant data/insights with store management, working collaboratively to improve performance.
Provide guidance to store managers on the esthetics of the overall shopping experience, including general retailing standards.
Oversee and optimize remote stockroom space allocation.
Work with various airport stakeholders and 3rd party service providers to ensure support for the Concessions program, addressing issues and enabling delivery against sales and revenue targets.
Identify promotional opportunities in collaboration of ACAA Marketing Team to support implementation of marketing programs.
Support monthly airport concession partner meetings as necessary.
Ensure reporting compliance and other contractually required information is provided by concession partners.
Support coordination of internal and external stakeholders in construction projects and operational efficiencies of common areas and services.
Perform other related tasks as assigned or required.
The successful candidate for the role of Concessions Performance Manager will demonstrate the following key competencies needed in our culture:
Effective Communication - Able to clearly articulate goals and objectives to the team; Listens for understanding first with peers, superiors and subordinates; Listens for understanding first with peers, superiors and subordinates Strategic Thinking - Able to problem-solve for short-term (quarterly) challenges to accomplish key goals; Able to develop plans to achieve efficient, on-time results Team Leadership - Lead and anticipate the pace and process of change effectively; Drive talent development as a team and individually; Takes accountability for team results; Recognizes and rewards excellence on the team Customer Centricity - Motivates team to identify new ways to improve customer experience; Identifies systemic improvements that could positively impact customers QualificationsRequirements to apply for the role of Concessions Performance Manager are:
Bachelor's degree from an accredited college or university in business management or a related field.
5 years related experience at the managerial level.
Possess or obtain prior to employment a valid Pennsylvania Class C driver's license.
Note:
license must be maintained throughout employment.
We also expect that candidates will demonstrate the following knowledge, skills, and abilities in most cases:
Considerable experience in driving and delivering sales performance in a complex multi-stakeholder environment.
Ability to identify new tactical opportunities and delivering innovative solutions to grow revenue.
Ability to work independently with excellent organizational skills and diligence.
Practical and pragmatic with experience of managing multiple and conflicting priorities.
Strong relationship management experience, comfortable working with a wide range of individuals, experienced in collaborative work environments with cross-functional teams and organizations.
Don't meet every requirement?Studies have shown that women and people of color are less likely to apply to jobs if they don't meet every single qualification.
As a Smarter Airport, we recognize that talent is not always related job history and skills come from valuable experiences that aren't always shown on a resume.
If you are excited to make a positive change for our region, but your experience doesn't align perfectly, we encourage you to apply.
You may be the right candidate for our organization, whether it be this role or another.
Caring For Our CrewAt ACAA, we've got you covered.
That applies to how we equip, empower, and enable our people to do their jobs.
It also applies to our benefits, which are broader and more valuable than what many other employers offer:
We offer two plan options for healthcare coverage from high-quality insurance carriers, as well as an ACAA-funded Health Reimbursement Account (HRA) that will help offset the cost of many medical expenses.
- ACAA employees pay almost $1,200 less per year in healthcare payroll contributions than the average employee in other companies, according to market surveys.
- When HRA funding is included, the health-plan deductibles paid by ACAA employees are about $1,200 lower on average than the costs paid by employees of other companies.
- ACAA does not require that employees meet a separate deductible for pharmacy expenses before prescription-drug coverage kicks in.
ACAA's dental plans (included with healthcare coverage) offer an option covering children's orthodontia.
Employees also can take advantage of a Flexible Spending Account (FSA) to help pay for health care and dependent care expenses on a pre-tax basis.
All eligible full-time ACAA employees participate in the Allegheny County Employees Pension Plan, a defined-benefit plan that vests after 10 years of service.
Employees also may participate in a Deferred Compensation Plan, which allows them to contribute part of their pay on a pre-tax basis into long-term retirement investments.
Employees may enroll their children from 6 weeks to 5 years of age in our on-site preschool and childcare center, La Petite Academy, at Pittsburgh International Airport.
A robust Employee Assistance Program (including access to free counselling sessions, financial guidance, and care coordination), life insurance options, a wellness program, and eligibility for the Public Service Loan Forgiveness program round out ACAA's exemplary benefits.
About Allegheny County Airport AuthorityAllegheny County Airport Authority, which manages Pittsburgh International Airport (PIT) and Allegheny County AirPI227394931 Recommended Skills Aviation Business Management Business Relationship Management Care Coordination Child Care Communication Estimated Salary: $20 to $28 per hour based on qualifications.
As Pittsburgh's gateway to the world, both Pittsburgh International Airport and Allegheny County Airport serve as beacons of change and connectivity for our region.
As a member of our crew, you will directly serve, inspire, and advance our community in significant ways that impact the daily lives of others and the future of our organization.
Whether you have a passion for travel, an appreciation for aeronautics and aviation, or an unparalleled love for the city of Pittsburgh, ACAA provides the opportunity for the next chapter of your career to take flight.
Our culture is one that emphasizes high performance, innovation, and learning.
We know that those things only happen when everyone who works in an organization is properly empowered, equipped, and enabled in their roles to make an impact.
At ACAA success is a shared responsibility, and we look forward to supporting and developing the unique strengths you could bring to our team.
Job SummaryThe ACAA's Concessions Performance Manager is responsible for all performance management aspects of concession partners including sales/revenue targets through the relevant product, merchandising, and service delivery, while providing the optimal customer experience at Pittsburgh International Airport.
Here is how the Concessions Performance Manager will help:
Ensure each concession partner's offer, merchandising, and operating hours are appropriately aligned with passenger flows, flight schedules, sales patterns, reasons for purchase, and buying behaviors.
Foster an environment of trust, cooperation, and sharing of relevant data/insights with store management, working collaboratively to improve performance.
Provide guidance to store managers on the esthetics of the overall shopping experience, including general retailing standards.
Oversee and optimize remote stockroom space allocation.
Work with various airport stakeholders and 3rd party service providers to ensure support for the Concessions program, addressing issues and enabling delivery against sales and revenue targets.
Identify promotional opportunities in collaboration of ACAA Marketing Team to support implementation of marketing programs.
Support monthly airport concession partner meetings as necessary.
Ensure reporting compliance and other contractually required information is provided by concession partners.
Support coordination of internal and external stakeholders in construction projects and operational efficiencies of common areas and services.
Perform other related tasks as assigned or required.
The successful candidate for the role of Concessions Performance Manager will demonstrate the following key competencies needed in our culture:
Effective Communication - Able to clearly articulate goals and objectives to the team; Listens for understanding first with peers, superiors and subordinates; Listens for understanding first with peers, superiors and subordinates Strategic Thinking - Able to problem-solve for short-term (quarterly) challenges to accomplish key goals; Able to develop plans to achieve efficient, on-time results Team Leadership - Lead and anticipate the pace and process of change effectively; Drive talent development as a team and individually; Takes accountability for team results; Recognizes and rewards excellence on the team Customer Centricity - Motivates team to identify new ways to improve customer experience; Identifies systemic improvements that could positively impact customers QualificationsRequirements to apply for the role of Concessions Performance Manager are:
Bachelor's degree from an accredited college or university in business management or a related field.
5 years related experience at the managerial level.
Possess or obtain prior to employment a valid Pennsylvania Class C driver's license.
Note:
license must be maintained throughout employment.
We also expect that candidates will demonstrate the following knowledge, skills, and abilities in most cases:
Considerable experience in driving and delivering sales performance in a complex multi-stakeholder environment.
Ability to identify new tactical opportunities and delivering innovative solutions to grow revenue.
Ability to work independently with excellent organizational skills and diligence.
Practical and pragmatic with experience of managing multiple and conflicting priorities.
Strong relationship management experience, comfortable working with a wide range of individuals, experienced in collaborative work environments with cross-functional teams and organizations.
Don't meet every requirement?Studies have shown that women and people of color are less likely to apply to jobs if they don't meet every single qualification.
As a Smarter Airport, we recognize that talent is not always related job history and skills come from valuable experiences that aren't always shown on a resume.
If you are excited to make a positive change for our region, but your experience doesn't align perfectly, we encourage you to apply.
You may be the right candidate for our organization, whether it be this role or another.
Caring For Our CrewAt ACAA, we've got you covered.
That applies to how we equip, empower, and enable our people to do their jobs.
It also applies to our benefits, which are broader and more valuable than what many other employers offer:
We offer two plan options for healthcare coverage from high-quality insurance carriers, as well as an ACAA-funded Health Reimbursement Account (HRA) that will help offset the cost of many medical expenses.
- ACAA employees pay almost $1,200 less per year in healthcare payroll contributions than the average employee in other companies, according to market surveys.
- When HRA funding is included, the health-plan deductibles paid by ACAA employees are about $1,200 lower on average than the costs paid by employees of other companies.
- ACAA does not require that employees meet a separate deductible for pharmacy expenses before prescription-drug coverage kicks in.
ACAA's dental plans (included with healthcare coverage) offer an option covering children's orthodontia.
Employees also can take advantage of a Flexible Spending Account (FSA) to help pay for health care and dependent care expenses on a pre-tax basis.
All eligible full-time ACAA employees participate in the Allegheny County Employees Pension Plan, a defined-benefit plan that vests after 10 years of service.
Employees also may participate in a Deferred Compensation Plan, which allows them to contribute part of their pay on a pre-tax basis into long-term retirement investments.
Employees may enroll their children from 6 weeks to 5 years of age in our on-site preschool and childcare center, La Petite Academy, at Pittsburgh International Airport.
A robust Employee Assistance Program (including access to free counselling sessions, financial guidance, and care coordination), life insurance options, a wellness program, and eligibility for the Public Service Loan Forgiveness program round out ACAA's exemplary benefits.
About Allegheny County Airport AuthorityAllegheny County Airport Authority, which manages Pittsburgh International Airport (PIT) and Allegheny County AirPI227394931 Recommended Skills Aviation Business Management Business Relationship Management Care Coordination Child Care Communication Estimated Salary: $20 to $28 per hour based on qualifications.
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